From self-orderg kiosks to guest feedback platforms, Morgan shares how a smart tech stack and a strong brand culture fuel the fast-casual chain’s expansion.
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How Predictive Intelligence Rewrites Guest Retention
While generative AI dominates headlines, predictive AI delivers the strategy hotels need to anticipate guest behavior, personalize incentives and optimize engagement.
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The Hotel That Knows You Better Than You Do
Otonomus Hotel is rewriting the rules of hospitality, one AI-powered stay at a time.
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Shaping the Future of Hospitality Technology, Choice Hotels Kicks Off MasteryX, its 10th Annual Tech Innovation Summit
Choice Hotels continuously innovates to build proprietary tech tools that help find efficiencies and drive revenue for hotel owners and enhance the guest experience through generative AI and more.
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Wunderkind Report: Fragmented Ordering App Landscape Poses Challenges, Opportunities for Restaurants
New U.S. Restaurant Consumer Insights Report 2025 examines diner behavior, digital engagement, and loyalty trends in quick-and-full service restaurants
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WATCH: Engaging Guests in a Value-Conscious Economy Video
Watch this 5-minute video for some key takeaways from the MURTEC 2025 session, Personalizing the Guest Experience.
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Unlocking the Power of CRM in Restaurants: Insights from Industry Leaders
From data-driven decision-making to integrating AI, restaurant leaders discuss how CRM technology is evolving to enhance guest experiences and streamline operations.
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What’s Wrong with Metasearch Today?
Traditional metasearch channels are dying, but that doesn’t mean that the utility of an effective price comparison tool is no longer valuable, both to travelers and hotels.
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DoorDash Adds AI-Powered Tools to Enhance Online Menus
New tools are designed to reduce manual tasks, allowing operators to focus on business growth while providing a high-quality experience for customers
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AI and the Benefit of Personalized Hospitality for Hotels and Restaurants
Equipped with the right technology, the hospitality and restaurant industries are both poised to redefine guest experience, building lasting loyalty one personalized interaction at a time.
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