Customer Experience (CX) Fails of 2024


In 2025, brands need to disband ineffective strategies and focus on Conversational AI, personalization and data and analytics.
Source: New feed

Starbucks Plans Layoffs, Restructuring


In an open letter to its partners, Starbucks CEO Brian Niccol announced upcoming layoffs in its support teams. Store-level teams and store hours will not be affected.
Source: New feed