At HITEC 2025, Wyndham’s Josh Dow and Salesforce’s Jeff Thoman made the case for AI as a behind-the-scenes force multiplier—not a front-line replacement—and shared why successful deployments start small, iterate fast, and always involve human oversig
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Author: globalhotelpro
Lighthouse Launches Connect AI to Help Hotels Get Found—and Booked—by AI Travel Planners
New platform bridges the data gap between hotels and AI agents like ChatGPT, Gemini, and Perplexity, making properties more discoverable, understandable, and bookable in the era of AI-powered trip planning.
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Cloudbeds Study Reveals How Generative AI Makes Hotel Recommendations
As travelers turn to tools like ChatGPT and Gemini instead of traditional search engines, Cloudbeds’ new report reveals how hotels can stay visible — and competitive — in the age of AI-powered travel discovery.
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WATCH: The True Value of a Technology Partner
In Part 2 of our CBS interview series, find out how the right partner helps you avoid risk, reduce friction, and get it right the first time.
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The New Infrastructure of Hospitality: How Tech Powers the Modern Guest Experience
From Wi-Fi to water sensors, today’s hotels are rethinking infrastructure as a platform for personalization, operational agility, and sustainability.
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From Roadside to Remarkable: Motels Have Become Hospitality’s Quiet Tech Leaders
Once synonymous with no-frills roadside lodging, motels are stepping into the spotlight as some of the most tech-forward and surprisingly investable players in U.S. hospitality.
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Reimagining the Guest Experience: How Smart Displays Are Becoming Central to Hotel Tech Strategies
Displays are no longer passive tools—they are the digital backbone of next-generation hospitality that can drive both top-line revenue and bottom-line savings.
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Restaurant Tech Pioneer Christopher Sebes Joins Tillster as Strategic Advisor
Christopher Sebes has joined
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Developing an Effective and Scalable Onboarding Program: A Strategic Guide
Whether onboarding in-person, remotely, or across global teams, success requires Synchronous and Asynchronous learning formats, mentorship, collaboration, and role-specific development.
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From Pandemic Pivot to Rising Star: TRAY’s Elizabeth Hawes
At TRAY, Hawes is driving transformation with a can-do attitude, AI enthusiasm, and a clear vision for how tech can fuel efficiency and hospitality across the industry.
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