In 2025, brands need to disband ineffective strategies and focus on Conversational AI, personalization and data and analytics.
Source: New feed
Customer Experience (CX) Fails of 2024
January 22, 2025
Month: January 2025
Concord Hospitality Promotes Patti Cameron to Senior Director of Talent Acquisition
January 22, 2025
Cameron has been a cornerstone of the team, showcasing unparalleled dedication in attracting, hiring and retaining top-tier talent.
Source: New feed
Walk-On’s Sports Bistreaux Launches New Loyalty Program
January 22, 2025
Paytronix will support franchisees as Walk-On’s aims to grow and enter new markets.
Source: New feed
Wonder Franchises Buys Pizza Factory
January 22, 2025
Since 2012, Pizza Factory has been led by owner and CEO, Mary Jane Riva, who will stay on as CEO moving forward. Riva received HT’s Top Women in Restaurant Technology – Lifetime Achievement Award in 2024.
Source: New feed
Alabama Golf Resort Kiva Dunes Chooses 13 Modern Software Solutions From Agilysys, Replaces Property Management and Point-of-Sale Software Solutions
January 21, 2025
State-of-the-art software extends automation across revenue centers and ensures collaborative data sharing and operational insights to enhance staff satisfaction and efficiency levels and elevate guest experiences.
Source: New feed
Reach, Convert, Impress: Three Steps to Capture Bookings Amid Changing Traveler Preferences
January 21, 2025
In 2025, hoteliers worldwide are presented with new opportunities to capture the attention of travelers and win lifelong, loyal guests.
Source: New feed
The Future of Personalized Hospitality Experiences in 2025
January 21, 2025
Source: New feed
Starbucks Plans Layoffs, Restructuring
January 21, 2025
In an open letter to its partners, Starbucks CEO Brian Niccol announced upcoming layoffs in its support teams. Store-level teams and store hours will not be affected.
Source: New feed
Starbucks Plans Layoffs
January 21, 2025
In an open letter to its partners, Starbucks CEO Brian Niccol announced upcoming layoffs; they will not affect store-level teams or store hours and will be announced by early March.
Source: New feed
Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem
January 21, 2025
The most significant barrier preventing hotels from efficiently implementing successful gift card operations is due to restrictions within their technology stack.
Source: New feed