Social media platforms are the least trusted among the top five media channels.
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EPC Points of Interest is designed to help hotels differentiate themselves in the Expedia marketplace.
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Technology will change the way restaurants are laid out and how customers interact with brands.
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Chat extensions empower brands to provide interactive, social features that Facebook Messenger users can drop directly into conversations.
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Ignite files voluntary Chapter 11 petitions to facilitate sale.
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Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
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Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.
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A jury duty summons prompts HT’s editor, Dorothy Creamer, to contemplate why some organizations – such as the federal government – refuse to update their tech systems. With great pride, she discusses how HT's Visionary Award winners have demonstrated that they are tech-savvy innovators. 
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Workgroup identifies best practices to protect guests and brand reputation
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Moving PMS to the cloud provides independent hotel company with added security and flexibility
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