Hotels insecurely store lots of guest data that is also considered to be personally identifiable information (PII) and subject to privacy laws. HTNG's newly formed HTNG PII Workgroup not only helps define PII for the industry but also is working to collect and categorize identifiers and develop a code of conduct to protect owners, brands, guests and staff from stolen PII.
Source: New feed
The CEO of Saint Marc Pub – Café, Bakery & Cheese Affinage, details how the company departed from traditional service methods and instead allows guests to choose how much human interaction they want. Using tabletop digital menus, the company can offer guests seamless hassle-free purchasing, entertainment, and can even capture feedback before the dining experience ends.
Source: New feed
Is your hotel's network infrastructure ready to accommodate hyper-connected guests? Sponsored.
Source: New feed
Hospitality Technology's new editor, Dorothy Creamer, discusses why removing friction from the customer experience is so important.
Source: New feed
HT’s Lodging Technology Study, reveals that mobile solutions dominated technology rollouts for 2016 with half of the top solutions having a mobile component. Mobile key deployments, however, still lag behind guest expectations. While 53% of guests want to be able to use smartphones as mobile keys, according to the 2016 Customer Engagement Technology Study, only 12% of hotels currently offer the technology. In this article, HT identifies the ways hotels could stand out from the competition by tapping into the full potential of mobile keys beyond just guestroom access.
Source: New feed
With chat bots, customers receive faster responses from brands and more relevant, contextual conversations.
Source: New feed
Ninety-three percent of consumers check-in through reception and 71% check-out at the front desk.
Source: New feed
How mobility, data and connectivity will ultra-personalize the next-gen hotel experience.
Source: New feed
SUBWAY acquired the digital tech team from its long-term partner Avanti Commerce.
Source: New feed
The conference will take place October 25-27 in Barcelona, Spain.
Source: New feed