As values-driven consumer behavior reshapes marketing strategy, hotel and restaurant tech leaders must equip their stacks — from guest data platforms to feedback tools — to support authentic, personalized engagement that reflects what customers truly
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A scrappy mindset, playing around with available tools, and focusing on real-world use cases are the keys to unlocking AI’s potential.
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Personalization and UX tweaks can’t solve the real issue: cognitive overload. Agentic AI offers a new approach grounded in how guests actually decide.
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Today, the guest booking journey is constantly evolving and hotels must evolve along with the trends to stay competitive.
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Despite overwhelming smartphone adoption among Millennial and Gen Z travelers, fewer than one in three travel operators have embraced mobile-first booking and payment solutions—raising red flags for IT leaders in hospitality.
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Capabilities across the InfoGenesis solution ecosystem equip Boyd Gaming’s 28 properties with enhanced guest service capabilities.
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25-Year hospitality IT veteran to lead technology strategy and innovation.
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