Trying to Delight Customers? The Answer May Digital Agents


Unlike traditional chatbots, digital agents can interact with a multitude of systems and processes, remember past customer interactions and preferences and can adapt to customer needs and personality with each successive conversation.
Source: New feed

Eldorado to Merge with Caesars


Merger will unite 60 domestic casino–resorts and gaming facilities across 16 states.
Source: New feed

L Catterton to Buy Del Frisco’s

Private equity firm plans to run the bartaco and Barcelona Wine Bar businesses separately from the steakhouse brands.
Source: New feed