Chief Executive Officer Ed Nelson will be retiring at the end of 2024. Debbie Stroud, currently EVP and Chief Operating Officer, will step into the President and CEO roles effective January 1, 2025.
Source: New feed
Tock’s 10-Year Journey: From Alinea to American Express
Celebrating a decade of innovation, the reservation software company reflects on its origins in fine dining, its growth into the hotel sector, and its future with American Express.
Source: New feed
Playa Bowls Sold
– Sycamore Partners, a private equity firm specializing in consumer, distribution and retail-related investments, today announced that it has acquired Playa Bowls, a rapidly expanding franchise restaurant concept, from Tamarix Equity Partners and oth
Source: New feed
STUDY: One Bad AI Experience Could Drive Customers Away
70% of consumers would take their business elsewhere after one bad AI customer service experience, according to a new survey from Acquire BPO.
Source: New feed
Smart Hotels, Happy Guests: The Future of Hospitality Lies in Connectivity
With smart technology and strong connectivity, hotels are transforming operations, enhancing guest experiences, and leading the charge in sustainable travel.
Source: New feed
Former Booking.com CSO Sounds the Alarm on Rising Cyber Threats in Hospitality
Spencer Mott, with a storied career in crime prevention, highlights the urgent need for advanced cybersecurity measures as the hospitality sector becomes a prime target for online fraud.
Source: New feed
Xina AI Revolutionizes Phone-In Ordering with AI Voice Assistant for Restaurants
Diners can now place their orders by simply speaking, making the process faster and more convenient. The system is multilingual and designed to understand a wide range of accents and dialects.
Source: New feed
Top Time-Saving Benefits of a Digital Kitchen Display System
With the right kitchen display system, processes become more robust, more efficient, and more beneficial for all.
Source: New feed
Comcast’s MachineQ Unveils a Power Monitoring Solution
The solution also helps restaurants and hotels understand asset utilization, providing actionable data to optimize asset use.
Source: New feed
How Customer Feedback Shaped Toppers Pizza’s Off-Prem Strategy
HT Talks Tech and marketing with Adam Oldenburg, CEO of Toppers Pizza.
Source: New feed