Chat extensions empower brands to provide interactive, social features that Facebook Messenger users can drop directly into conversations.
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Ignite files voluntary Chapter 11 petitions to facilitate sale.
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Transitioning to social CRM offers diverse benefits for restaurants and hotels ranging from deeper insights into guest behavior and preferences to faster feedback.
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Innovative hotel companies focus on centralizing, streamlining and removing friction from enterprise and customer-facing operations.
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A jury duty summons prompts HT’s editor, Dorothy Creamer, to contemplate why some organizations – such as the federal government – refuse to update their tech systems. With great pride, she discusses how HT's Visionary Award winners have demonstrated that they are tech-savvy innovators.
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Workgroup identifies best practices to protect guests and brand reputation
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Moving PMS to the cloud provides independent hotel company with added security and flexibility
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Key considerations for enabling mobile options for customers who want self-service
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Highlights from the inaugural HT-NEXT, in partnership with HTNG and HT magazine, focusing on how hotels should “Be Frictionless.”
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POS: The Experience Enabler. Sponsored.
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