Meeting guests’ desires at the point of sale requires seamless system integration from poolside to PMS.
Source: New feed
What Diners, Operators are Expecting from Their POS in 2025 and Beyond
November 26, 2024
Author: globalhotelpro
How a Balanced PMS Helps Hotel CIOs Avoid Integration Pitfalls
November 26, 2024
Knowing the difference between essential, core and peripheral services when integrating your PMS will help avoid costly mistakes.
Source: New feed
Customize Guest Room TVs for Groups to Increase Hotel Revenue
November 26, 2024
Source: New feed
Resorts World Las Vegas Partners with Alliants
November 26, 2024
Digital guest experience allows for contactless check-in.
Source: New feed
Hospitality’s Future: Grounded in Connection, Powered by Tech
November 25, 2024
From IoT-enabled smart rooms to AI-powered chatbots, technology is transforming hospitality. But true guest satisfaction lies in blending digital efficiency with the irreplaceable warmth of personal service.
Source: New feed
Case Study: MGM Resorts Cuts Call Center Search Times by 50%, Achieving 3x ROI with Knowledge Management Overhaul
November 25, 2024
Faced with inefficiencies and inconsistent customer experiences, MGM Resorts centralized its knowledge assets, boosting service quality by 55% and driving significant financial returns within a year.
Source: New feed
Starbucks Affected by Blue Yonder’s Ransomware Attack
November 25, 2024
The attack has disrupted a third-party software system that Starbucks uses to track and manage its baristas’ schedules.
Source: New feed
Carrie Walsh Named Subway's Interim CEO
November 25, 2024
John Chidsey, Global Chief Executive Officer (CEO), will retire from the company at the end of 2024. Walsh is President of EMEA and former Global Chief Marketing Officer.
Source: New feed
2025 Lodging Technology Study: Driving Loyalty
November 25, 2024
Technology increasingly touches every point of the guest relationship, holding the potential to turn memorable, frictionless experiences into lifetime loyalty.
Source: New feed
BetMGM Rewards Points Now Combined Into Single, Digital Wallet
November 25, 2024
Streamlined nationwide access to digital bonuses, MGM Rewards Points, Marriott Bonvoy Points, and more.
Source: New feed