COVID-19 response dominated the headlines. Restaurant operators are rolling out solutions at warp speed; the most read stories included case studies on how restaurants were pivoting, communicating with customers where they are, the path forward and of course new tech solutions designed for the times.  
Source: New feed

In their entirety, the most-read hotel stories are a how-to guide of sorts for hoteliers looking to make the right investments for the current times. Operational efficiency, guest relations, contactless and future-proof technologies were among the common themes of 2020’s most read stories.
Source: New feed

The healthy fast casual brands will be positioned under WOWorks. All brands have a shared mindset valuing personalization, customization, self-expression and connection.
Source: New feed

Customers include franchises for notable brands including some of the world’s largest restaurant chains.
Source: New feed

Curbside delivery of gift cards and e-gift cards are being pitched as the perfect last-minute gift.
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The new economic relief package includes the return of paycheck protection loans and other programs that can benefit hotel employees and operators.
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In just a few years, hotel technology that is considered cutting edge today will be standard operating procedure.
Source: New feed

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.
Source: New feed

HT’s exclusive research, 2020 Customer Engagement Technology Study: What Do Customers Want Now?, suggests that the majority of respondents plan to travel in 2021.
Source: New feed

COVID-19 has upended lives around the world, but the economic downturn has disproportionately affected women. One in four women are thinking about reducing their job responsibilities or quitting work altogether.
Source: New feed