The integration enables hotel employees to link checked items with a guest’s hotel reservation, eliminating the need for a single-use paper ticket and ensuring that items are correctly logged and connected with guest profiles.
Source: New feed
Author: globalhotelpro
Industry Hero CMX Helps Restaurants to Deliver on COVID Response

CMX gave customers the ability to record and maintain new standard operating procedures, across all locations, in order to meet changing government health and safety regulations.
Source: New feed
Seattle-Based Hotel Startup Disrupts Industry with Fully Contactless Hotel Stays

Roomza Hotels, a new hospitality concept, is looking to disrupt the run-of-the-mill guest experience by creating a fully contactless hotel option by eliminating the need for front desks, plastic keys, extensive lines, and restrictive check-in and ch
Source: New feed
Marriott International Files Lawsuit to Combat Fraudulent Robocalls

The suit claims these bad actors are using Marriott’s brand for their own commercial gain in violation of state and federal laws.
Source: New feed
Wyndham Becomes First Major Hotel Company to Begin Rollout of Oracle’s OPERA Cloud Globally

Mobile-enabled platform allows for quicker innovation while helping hotels enhance guest personalization, lower costs and boost operational efficiencies.
Source: New feed
Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels

Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio of properties; Technology rollout is the largest implementation voice assistants in hotels in the United Kingdom.
Source: New feed
Tattle Partners with OneDine to Enhance Post-Transaction Survey Data

The Greene Turtle restaurant chain to pilot concept for integration.
Source: New feed
3 Ways to Prepare Your CX Team for Vaxication Season

With the surge of travel to come, and recent research showing that customer support requests are at an all-time high since the start of the pandemic, travel and hospitality providers need to revisit their customer support capabilities to prep for the impending surge of vacationers.
Source: New feed
Brooklyn Dumpling Shop Offers a Zero Human Interaction Experience

The QSR is open 24/7 and features mobile app and kiosk ordering. Plus there’s food locker technology for contactless pickup.
Source: New feed
AHLA Issues Statement on New CDC Mask Guidelines

Safe Stay guidelines will relax mask requirements for guests who are fully vaccinated, but hotel employees should continue to wear masks.
Source: New feed