Live chat is expected to grow by 87% over the next 12-18 months and real-time conversations help increase the customer retention rate by 50%.
Source: New feed

Genghis Grill’s virtual brand, Stir Fry Chef, rolled out to 36 locations in under 8 weeks.
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It is crucial that hoteliers develop a ‘customer for life’ strategy and a ‘whole experience’ approach.
Source: New feed

Former Hyatt SVP of global hotel technology brings proven technology experience from a leading brand as in-person meetings and events ramp up.
Source: New feed

The sports betting app is integrated with MGM Resorts’ M life Rewards program, and a retail BetMGM Sportsbook is scheduled to open later this year.
Source: New feed

Quintanilla and her team at Qdoba rolled out a number of tech solutions in 2020 including a new website & mobile app, EMV, a POS upgrade and more.
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Popmenu is a full-funnel solution that benefits restaurants holistically, on-premise and off-premise, to create a single source for guest-facing technology.
Source: New feed

According to the National Restaurant Association, roughly 70% of full-service restaurants with alcohol licenses started selling adult beverages to-go since the start of the pandemic, and more than half of quick-service and fast-casual restaurants tha
Source: New feed

After a year stuck at home, the majority of U.S. consumers, 70%, say they want to start traveling again, with more than 50% planning one to two vacations in the next six months, according to Discover’s annual travel survey.
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The company credits its GM-centric culture and on the grounds leadership teams for its impressive results. From June 2020 through March 2021, HVMG’s consolidated portfolio produced a GOPPAR of $15.13 and a GOP margin of 27.3%.
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