
Excellent customer service used to be useless if your guests did not speak the same language as hotel staff; that is no longer the case.
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Author: globalhotelpro
HEI Properties Identify Over $150k in Group Business Opportunities for 2021 and 2022 After Two Weeks of Using Knowland

Knowland helps hotels identify new business and enhance efforts to rebuild meetings and events sales pipelines.
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Presto Adds Speech Recognition

Presto Voice is powered by a set of highly accurate conversational artificial intelligence technologies.
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Peachtree Hotel Group Names New VPs

Appointments increase the number of women in leadership positions to roughly 50 percent.
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AAHOA Announces Human Trafficking Awareness Program Updates

The course now focuses on unconscious bias and behavior-based indicators of trafficking to help people identify and assess potential trafficking situations.
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Charlestowne Hotels Invests in Tech to Enhance Guest Experience

Charlestowne’s latest tech investments provide the infrastructure necessary to manage all 50+ hotels from one central hub while strengthening the framework for a number of the company’s core disciplines, including marketing services, revenue manageme
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Jack in the Box: A Marketing Success Story

CEO Darrin Harris is quick to credit marketing for its double-digit same-store sales in Q3.
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AHLA Reports 67% of Business Travelers Will Reduce Trips Amid Rising COVID-19 Cases

Most will cancel existing trips without rescheduling.
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Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights

By deepening visibility into GDS channel performance, Agency360+ users can now view additional agency and corporate business production, enhanced with data from Amadeus’ Demand360.
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Zoox Smart Data Customers Experience 550 Percent Ad Revenue Increase Using Zoox Media

Provider of guest profile and targeted advertising campaign technology provides hotel businesses with a vital injection of alternative source income.
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