In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period. 
Source: New feed

Doug Willmarth joined the fast-casual burger brand as president, effective Dec. 2.
Source: New feed

The Soulman’s Bar-B-Que app allows North Texans to purchase their favorite slow-smoked barbecue online for pickup or delivery.
Source: New feed

Tripkicks is an add-on to SAP Concur, and provides travelers with insights and guidance as they book their trip, so they can make informed decisions.
Source: New feed

Before partnering with an influencer, check out these four important pieces of advice to help ensure your brand provides viewers with an authentic experience and in turn receives excellent ROI.
Source: New feed

eCommerce accounted for nearly 20% of total retail sales in 2020 alone, but as eCommerce grows, so does the threat of fraudulent activity.
Source: New feed

While automation can sometimes help with customer service, outsourcing may just be a better option. Here’s why.
Source: New feed

Upcoming East London hotel One Hundred Shoreditch is to launch with a sustainability-minded British seafood restaurant.
Source: New feed

Chargebacks tend to come in waves, with the biggest waves coming around the Thanksgiving and Christmas holidays, but this year’s holidays come on the heels of more than a year’s worth of higher-than-usual chargeback rates because of restrictions brou
Source: New feed

Global hotel group selects IDeaS G3 RMS following thorough evaluation and piloting phase.
Source: New feed