
Based on a survey of US consumers and loyalty program professionals, the report spotlights opportunities to improve travel loyalty booking, personalization, sustainability, and payments.
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Author: globalhotelpro
Travel Outlook’s Annette the Virtual Hotel Agent Partners with Curator Hotel & Resort Collection to Offer Conversational AI for its Collection of Exclusive Properties

Annette’s warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest’s request, even when they narrate or speak in long-winded sentences.
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Honeywell Joins the Marriott Design Lab to Collaborate on an Improved In-Room Guest Experience

Honeywell will work with the Marriott Design Lab to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessi
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Travelport Acquires Deem, Furthering Its Investment in Modern Retailing and Corporate Travel

Deem is a corporate travel management platform.
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Church’s Texas Chicken Hires Global CMO
Industry Veteran Natalia Franco will utilize her extensive industry knowledge to position the brand strategically and successfully for future growth.
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Snack POS Partners with Sunmi

The partnership with Sunmi will enable Snack POS to offer its restaurant partners access to Sunmi’s POS hardware and mobile payment devices.
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Duetto Advance Unveiled at ITB Berlin

Duetto launches “Advance”, a suite of new products and integrations all housed in its new data visualization tool, CommandCenter, a powerful interface providing commercial leaders with actionable data and insights.
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STUDY: Off-Prem Digital Growth Spikes Are Slowing Down

Average digital sales are 25% for the largest category of brands; with prior year top performers (50%+ from digital sales) continuing to stay above., according to Qu’s State of Digital Report for Quick Service & Fast Casual Restaurants.
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Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months

Hospitality brand unlocks deeper voice-of-the-customer insights, captures real-time sentiment, and prioritizes areas for improvement.
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MURTEC Day 3 Highlights: The Need for Speed, Award Winners & More

MURTEC 2023 ended with a bang, celebrating the Top Women in Restaurant Technology, Industry Heroes, the next generation of restaurants guests — and what they want from tech! — and top restaurants sharing how they’re supercharging efficiency.
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