Generative AI Will Reorient Guest Behavior Around Chatbots


To start, ChatGPT-esque clones will move from a value-add to a customer expectation. Eventually more bookings may come through the chat thread than through a search initiated through the classical booking engine.
Source: New feed

Key Data Points Around Hotel Guest Experience Technology

With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized. 
Source: New feed

Panera Launches Drive-Thru Pickup Nationwide


In addition to traditional drive-thru service, customers can order ahead on the mobile app or online and pick up their order at the drive-thru window. Digital sales represent more than 50% of total system sales.
Source: New feed