
Core functions of Everi Mobile App include tie-ins to Everi’s CashClub Wallet for cashless gaming, extensions of the operator’s loyalty program, property content management tools, and restaurant reservations.
Source: New feed
Author: globalhotelpro
Case Study: Ordermark Achieves Shorter Downtime and Improved Customer Service on Esper
Ordermark enables restaurants to scale online ordering by consolidating orders from third party platforms into just one tablet. When their MDM fell short, they turned to Esper to help them future-proof online ordering.
Source: New feed
Generative AI Will Reorient Guest Behavior Around Chatbots

To start, ChatGPT-esque clones will move from a value-add to a customer expectation. Eventually more bookings may come through the chat thread than through a search initiated through the classical booking engine.
Source: New feed
Top Technology Trends Improving Guest Experience in the Post-COVID Era

From smart lighting solutions and building management systems to IAQ sensors and energy management tools, technology can help enhance the guest experience, as well as positively impact the bottom line.
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What's Wrong with Business Intelligence Solutions Today?

Here are three reasons why your BI solution may not be working out for your brand and what to look for instead.
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What’s Wrong with Business Intelligence Solutions Today?

Here are three reasons why your BI solution may not be working out for your brand and what to look for instead.
Source: New feed
The Potential of Generative AI in Hospitality

Generative AI is not meant to replace human employees, rather to enhance their capabilities and improve their efficiency.
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Aqua-Aston Hospitality Advocates for Sustainability

During the last year, the company has been using technology to enhance the sustainability of its 25+ properties across Hawaii.
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Key Data Points Around Hotel Guest Experience Technology
With the acceleration of guest-facing technology in mind, HT surveyed executives from major brands to gauge implementations of tech solutions that make hotel stays more convenient, comfortable and personalized.
Source: New feed
Panera Launches Drive-Thru Pickup Nationwide

In addition to traditional drive-thru service, customers can order ahead on the mobile app or online and pick up their order at the drive-thru window. Digital sales represent more than 50% of total system sales.
Source: New feed