
Frontline industries, such as hospitality, are facing various pressures which disrupt productivity and revenue.
Source: New feed
Author: globalhotelpro
WATCH: Strengthening the Customer Relationship with Real-Time Data

El Pollo Loco’s Clark Matthews took to the stage at MURTEC Executive Summit to share some of the brand’s data and tech hacks that continue to pay off.
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Instant Hotel Wi-Fi: IHG's Game-Changing Auto Connect Feature

During the Hotel Technology Forum, IHG Hotels & Resorts’ Vijay Raghavan will discuss the development, rollout and success of its newest hotel Wi-Fi feature.
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Rush Bowls Updates Loyalty Program

By utilizing Como’s Customer Data Platform (CDP), the fast casual chain is now empowered to conduct in-depth reporting on every transaction, leading to the development of actionable insights using state-of-the-art machine learning algorithms.
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Regaining Customer Trust After a Data Breach – and the Fallout If a Company Fails

Eighty-one percent of customers said they would stop engaging with a brand online following a data breach.
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Mirai and SIHOT Partnership Drives Hotel Direct Bookings Through Metasearch

PMS connectivity enables hotels to connect live pricing to metasearch engines.
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WATCH: Brooklyn Dumpling Shop's Bold Ideas, Big Innovation

Founder and CEO Stratis Morfogen took to the stage at MURTEC Executive Summit to share some of his philosophies behind the brand, a 2023 MURTEC Breakthrough Customer Engagement Award Winner.
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WATCH: Brooklyn Dumpling Shop's Brooklyn Dumpling Shop's Bold Ideas, Big Innovation

Founder and CEO Stratis Morfogen took to the state at MURTEC Executive Summit to share some his philosophies behind Brooklyn Dumpling Shop, the 2023 MURTEC Breakthrough Customer Engagement Award Winner.
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Toast Introduces Toast Now Mobile App

Toast rolls out mobile app and makes major updates to new POS experience, all designed to boost restaurant efficiency and enhance control.
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Employee Happiness Erodes in Q3 as The Great Gloom Continues

Travel & Hospitality is the only industry with growing employee happiness. Technology and Restaurants, Food & Beverage industries hit three-year lows in Q3.
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