Christopher Thomas-Moore shared the bold tech strategies behind Domino’s digital domination at MURTEC 2025 Experience Matters.
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The European hotel tech firm launches a lightning-fast booking platform prioritizing multi-room journeys, OTA parity, and mobile optimization—offering lessons and potential competition for U.S. providers.
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The modern guest journey unfolds across a dozen touchpoints, and they expect each one to feel like a continuation of the last. Unfortunately, that’s rarely the case.
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This fast-casual restaurant concept wanted a better way to communicate with every guest on every order and support its franchisees with smart operations solutions.
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The company’s booth was a star, not just for its eye-popping design but for the depth of digital engagement it offered attendees.
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Legacy property management systems often feature outdated interfaces, complex workflows and steep learning curves. The result: staff frustration, longer training times, and faster burnout.
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The integration enables property managers and hospitality operators to seamlessly automate and optimise operational tasks directly within RMS’s interface.
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Rebranding reflects the company’s shift toward a more customer-focused mission: solving the persistent problems of poor mobile coverage, dropped calls, and dead zones across complex environments.
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As values-driven consumer behavior reshapes marketing strategy, hotel and restaurant tech leaders must equip their stacks — from guest data platforms to feedback tools — to support authentic, personalized engagement that reflects what customers truly
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