From IoT-enabled smart rooms to AI-powered chatbots, technology is transforming hospitality. But true guest satisfaction lies in blending digital efficiency with the irreplaceable warmth of personal service.
Source: New feed
Faced with inefficiencies and inconsistent customer experiences, MGM Resorts centralized its knowledge assets, boosting service quality by 55% and driving significant financial returns within a year.
Source: New feed
The attack has disrupted a third-party software system that Starbucks uses to track and manage its baristas’ schedules.
Source: New feed
John Chidsey, Global Chief Executive Officer (CEO), will retire from the company at the end of 2024. Walsh is President of EMEA and former Global Chief Marketing Officer.
Source: New feed
Technology increasingly touches every point of the guest relationship, holding the potential to turn memorable, frictionless experiences into lifetime loyalty.
Source: New feed
Streamlined nationwide access to digital bonuses, MGM Rewards Points, Marriott Bonvoy Points, and more.
Source: New feed
In its first-ever online store features Noodles gear, limited-edition merch, and a Black Friday deal.
Source: New feed
The partnership will help boost hotel staff financial flexibility with new integration.
Source: New feed
Insights from global industry leaders point to changing guest expectations, expanded revenue streams, and continued cloud acceleration.
Source: New feed
Regardless of location or industry, professionals believe their ability to generate revenue could increase by 36% if all important meetings were conducted in person.
Source: New feed