Chief Executive Officer Ed Nelson will be retiring at the end of 2024. Debbie Stroud, currently EVP and Chief Operating Officer, will step into the President and CEO roles effective January 1, 2025.
Source: New feed

Celebrating a decade of innovation, the reservation software company reflects on its origins in fine dining, its growth into the hotel sector, and its future with American Express.
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– Sycamore Partners, a private equity firm specializing in consumer, distribution and retail-related investments, today announced that it has acquired Playa Bowls, a rapidly expanding franchise restaurant concept, from Tamarix Equity Partners and oth
Source: New feed

70% of consumers would take their business elsewhere after one bad AI customer service experience, according to a new survey from Acquire BPO.
Source: New feed

With smart technology and strong connectivity, hotels are transforming operations, enhancing guest experiences, and leading the charge in sustainable travel.
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Spencer Mott, with a storied career in crime prevention, highlights the urgent need for advanced cybersecurity measures as the hospitality sector becomes a prime target for online fraud.
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Diners can now place their orders by simply speaking, making the process faster and more convenient. The system is multilingual and designed to understand a wide range of accents and dialects.
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With the right kitchen display system, processes become more robust, more efficient, and more beneficial for all.
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The solution also helps restaurants and hotels understand asset utilization, providing actionable data to optimize asset use.
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HT Talks Tech and marketing with Adam Oldenburg, CEO of Toppers Pizza.
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