The transition from generic services to hyper-personalized experiences hinges on an organization’s ability to collect, analyze and activate customer intelligence.
Source: New feed

Redberry Restaurants Builds Executive Bench and Appoints Chelsea Kellock as New Vice President of Marketing
Source: New feed

Hospitality businesses should expect many people to continue with their leisure plans undeterred, putting pressure on their teams to deliver quality service under high demand.
Source: New feed

The QSR has partnered with Attentive, Bikky, Plein Air, and Sparkfly to streamline and personalize the CX, blending the online and in-store experience and cater to the digital-first consumer.
Source: New feed

US Foods recognizes SpotOn as a leading technology provider offering solutions and resources to thousands of customers nationwide.
Source: New feed

During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance.
Source: New feed

Explore how hotels and restaurants can stay ahead of the competition by optimizing first-party data, enhancing co-branding efforts with privacy technology, and creating comprehensive customer profiles for a successful and innovative busy season.
Source: New feed

Explore top strategies for optimizing hotel loyalty programs, focusing on making experiences effortless, delivering personalized communications, and maintaining human touchpoints to exceed modern travelers’ expectations and drive brand loyalty.
Source: New feed

Discover how innovative sustainability tech at Costa Rica’s Marina Bahia Golfito is driving eco-conscious practices, enhancing guest experiences, and boosting sales and loyalty within the hospitality industry.
Source: New feed

Otamiser helps hoteliers and property managers increase their revenue through higher OTA rankings and an innovative approach to revenue management.
Source: New feed