Four Important Lessons Learned During 2020


The importance of technology, flexibility and matching resources to workload are just a few key lessons hoteliers have learned during this unusual year.
Source: New feed

Why Guests Don’t Answer Your Phone Call & How to Fix It


Robocalls have made Americans overly averse to answering phone calls – especially from unknown numbers – but there are three key steps your hotel can take to encourage guests to pick up the phone.
Source: New feed

How to Control Technology Costs


If you can prevent these five common pitfalls from happening, you’ll see significant cost savings.
Source: New feed