The addition of RQ Grupo Hotelero to SiteMinder’s network is an indication of the company’s global footprint and its wide acceptance into Latin America.
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Facebook Messenger and robotics dominate headlines as restaurants and hotels look to apply emerging technologies in practical ways.
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Guests can stream music, photos, or videos from their personal devices and view hotel brochures and restaurant menus on their in-room television.
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But new technologies can ensure that payment card data and other personally identifiable information taken over the phone is kept secure and never held in the contact center infrastructure.
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Hotel plans to expand VR to guest rooms and offer exercise equipment that pairs with VR tech.
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A photoClock feature verifies employee identity when checking-in.
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Uncle Julio's won for driving a 50% Increase in loyalty registrations.
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Tech turns a mobile app into an always-on feedback channel.
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Security is top of mind for hospitality operators but fear of a breach is not motivating operators to take action.
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New ownership groups bring more than three decades of restaurant industry experience to the restaurant brand.
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