Customers will be able to track their orders through an app or online page.
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The PMS has become the true workhorse of hotels, pulling in and pushing out data from a myriad of places, and increasingly expected to do more on both enterprise and customer-facing levels. With almost half of hoteliers (48%) planning on upgrading their PMS in 2017, according to Hospitality Technology’s 2017 Lodging Technology Study, hoteliers are tasked with identifying system must-haves. To help hoteliers map out PMS priorities, HT queried hotel and technology experts to identify the top capabilities that will be vital for systems to have and maintain a competitive edge.
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Seven solutions to help restaurants and hotels enable payment innovation readiness. Sponsored.
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Delivering a seamless, personalized experience requires the elegant behind-the-scenes orchestration of many different technologies. This is far from easy — or inexpensive. HTNG chartered four new workgroups aimed at reducing the time, cost and other obstacles standing between hoteliers and ideal brand experiences. These workgroups cover the topics of: easier wi-fi access, tech dashboards for non-techies, better hotel tech renovations and an open API for hotel systems
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Known for being at the forefront of many “hotel industry firsts,” chief among them first to market with a mobile app and first to offer online booking, Choice Hotels continues to be a technology leader. In an exclusive interview, HT spoke to Todd Davis, CIO, to get insight into the status and strategy of the new ChoiceEdge platform. In addition, Davis shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.
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When senior leaders at Arby’s (www.arbys.com) were investigating various innovative strategies for driving growth and profitability, one idea suggested was developing smaller footprint stores in more urban areas, where demographic data suggested more opportunities. This strategy presented several challenges. With less space for back-of-house operations, including equipment, food storage, and labor, it was necessary to optimize efficiency. Peter Cryan, director of equipment R&D, discusses how Arby's was able to innovate with technology to create more efficient restaurants.
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During the 22nd annual Multi-Unit Restaurant Technology Conference, the importance of data and analytics – and what operators are doing with it – emerged as an important theme. To make smart decisions with available data, hospitality operators must turn to analytics, unfortunately, hotels and restaurants are not confident in how they compare to competitors in this area. Almost half (43%) of restaurants feel they lag competition in the use of data and analytics. Meanwhile about one out of three hotels (34%) lack confidence in analytics maturity. Todd Davis, CIO of Choice Hotels and this month’s cover subject, shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.
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From pre- to post-stay, how hotels can benefit from enabling seamless experiences. Sponsored.
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Solution allows restaurant guests to order from kiosk.
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Airbnb users do not like standardized hotel rooms but do want, need to feel safe.
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